Refund policy

Our promise

We want you and your dog to be happy with every tin of High Tide. If something isn't right, email us at info@rhoosle.com and we'll make it right.

Damaged, incorrect or missing items

If your order arrives damaged, you received the wrong item, or something is missing, email us within 7 days of delivery with your order number and a photo of the problem. We'll send a replacement or give you a full refund, whichever you prefer. You don't need to send anything back.

Returns

Because High Tide is a food product, we can't accept returns of opened tins.

Unopened tins can be returned within 30 days of delivery. To start a return, email us with your order number and we'll send you instructions and our return address. We can't accept items sent back without a return request.

You pay for return shipping, unless the return is because of our mistake.

Refunds

Once we receive and check your return, we'll email you to let you know whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to show it.

Original shipping charges can't be refunded, unless we made a mistake with your order.

Changes and cancellations

Need to change or cancel an order? Email us as soon as possible. We can change or cancel any order that hasn't shipped yet. Once an order has shipped, we can't change it, but you can return unopened tins as described above.

Exchanges

The quickest way to get something different is to return the unopened tin and place a new order.

Questions

Email us at info@rhoosle.com. We usually reply within 2 business days.