Shipping policy

Where we ship

We ship to addresses in the 48 contiguous United States and Washington, D.C. We don't currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or outside the United States.

Processing time

Orders are packed and shipped within 1-3 business days (Monday to Friday, not including holidays). We make High Tide in small batches, so during busy times it may take a little longer. If your order is delayed, we'll email you.

Shipping rates and delivery

Shipping rates are calculated at checkout based on your address. Most orders arrive within 3-7 business days after shipped.

Tracking

When your order ships, we'll email you a tracking number so you can follow it to your door.

Delivery problems

Wrong address. Please double-check your shipping address at checkout. We can update it as long as your order hasn't shipped. If a package comes back to us because of an incorrect address, we'll send it again once you cover the new shipping cost.

Lost or stolen packages. If tracking shows your order as delivered but you can't find it, check with neighbors and your local post office first. Then email us within 7 days of the delivery date and we'll work with the carrier to help track it down.

Damaged in transit. If your order arrives damaged, see our Refund Policy. We'll replace it or refund you.

Questions

Email us at info@rhoosle.com.